The plugin helps you easily collect critical customer information -- specifically name and email -- before the interaction begins, using the pre-call/chat form.
How it works:
When the user clicks on a video call or live chat they will be prompted to fill in their name and email before they can proceed.
Why is this important?
* Easily contact your missed calls/chats.
* Send new leads to your CRM using Zapier.
* Manage your clients in Consolto’s mini-CRM.
Turn on pre-call/chat form
Go to the Widget Center and click on the advanced features tab on the left panel.
Turn on the pre-call/chat form
The text that is presented to the customers is also configurable.