Consolto

Categories

Getting Started
Installation
Multi-Agent
Video Chat
The Widget & personal page
Chat Center
Widget Center
Troubleshooting
Manage chats/ calls in Consotlo chat center

Consolto’s Chat Center is where you manage your calls/chats with your clients.

All client interactions histories are saved in the system and can be accessed at any time.

Site visitors:

In this section you can see your current site visitors, session time per each visitor, Page views and last activity.

  • Guest: This column displays the guest name. First time visitors receive a system ID that is displayed in the guest column.  Following your first interaction with a guest, you’ll be able to see their name in the guest column. To do make this happen, either: Manually fill in their details in the relevant section.
  • Turn on pre-call identity. To learn how to enable this, please read the article here.

Session time: This column shows you the total amount of time of your visitor’s last session.

Page views: The number of pages the user visited in their last session.

Activity: Last activity with the user (Text, Video call ...).

Chat Colors (strips on the left):

Black: Your visitor is offline

Green: Your user is online and you can reach out with the active engager.

Red: Unread message. This can be a missed video call as well.

Consolto video chat - Site visitors

Chats:

All chats are saved in the system and can be accessed at any time.

Chat actions :

Video: You can start a video call with online user (Active engager).

Payment: Send payment request, see instructions here.

Schedule: Send meeting request to an online visitor.

Share: Share your screen.

3D: Show off your products with visitors using 3D technology (coming soon).

Note: Summarize your call and add notes.

File : Send files to your visitors by clicking on the share button or simply dragging and dropping files.

Consolto video chat - Chat center

Info section:

Quickly access visitor details in the Info section.

Profile: Edit your client’s profile name and send their details to your CRM via Zapier.

Info: See the date and time of your first and last interaction with the client.

Description: Add a description about your client. The description is private.

Consolto video chat - Visitors info