Adam's my name and writing's my game. Born and bred in the US, I grew up on the mean streets of West LA until the tender age of 16 when I immigrated to the meaner -- and hotter -- streets of Tel Aviv.Adam Ehrlich
By every standard, 2020 was one heck of a year. Putting personal matters aside, the pandemic’s effect on the business world has been no less than transformational. In the space of what seemed like a night, companies of all sizes were forced to completely upend their operations. Remote work from home became the norm, and the digital space instantly became the only space where business could take place.
The significance of the pandemic's impact on business operations cannot be overestimated. Specifically, its effect on the online customer experience has been nothing less than disruptive. As digital became the premier customer touchpoint, the customer experience that digital channels provide has come to the forefront of business strategy.
2020 has made digital transformation a reality for every business because customers don’t come to your website to buy just products and services. They’re also looking for a delightful customer experience when they measure bang for their buck. In 2020, there’s a new king on the throne -- the customer experience.
Businesses looking to succeed in 2021 should be aware of the different customer experience trends that their digital customers expect, and adapt appropriately. Taking this into consideration, let’s jump into a quick review of the more significant customer experience trends that 2020 has driven forward.
Consolto’s video chat platform is leading the digital transformation charge for many businesses around the world. Using Consolto, thousands of companies that offer services and sell products have transformed their brick and mortar operations into lean, mean online selling machines.
Learn more about how Consolto can help you do the same.