Frequently Asked Questions
General Q&A

Consolto product tour

Please check our product tour here:

Where do I start?

Consolto is a user-friendly platform, with easy installation steps. After getting your Consolto widget, you can check the first steps in the how-to section, under "getting started".

I don't have a website, can I still enjoy Consolto?

For sure! Consolto provides a direct ClickNTalk page that can be accessed through a one-time link. Check out more about the ClickNTalk page here.

Do I need any technical knowledge to install the Consolto widget?

Not at all! You just need to follow our installation guide. It's a very simple process, made especially to make your life easier 😃. You can install our widget on any website, including WIX and WordPress. You can check how to do so by clicking on the links, according to what type of website you own.

Note- To install the widget, you need access to your website's management system.

What if I have multiple websites?

No problem! You can install the Consolto widget in multiple websites. Learn here about Consolto's extensive multi-widget capabilities. Check our pricing page to see the amount of domains per plan.

Is my data secure?

You bet! We are extremely serious about our customers’ privacy and security, so we assure you your data is secure. Consolto only shares with your customers information you previously allowed or enabled through the back office. Here is the link to our privacy policy.

Terms and Billings

If I start with a certain plan can I upgrade?

Absolutely! Any time, just go to the Billing tab (in the Consolto backoffice) and click on the change plan button. Select a plan and continue with the instructions.

How am I billed when I add new members to the account?

In that case, you should go to the billing tab and upgrade your plan.

What happens if I want to purchase a number of agents that doesn’t show on the pricing tab?

In that case, you can contact our team, and we’ll sort it out together.

Will new features have an additional cost?

Any future feature that will be added to the Consolto smart/clever/genius/enterprise plans (or future equivalent) will automatically be added to their plan. However, we are planning on extension add-ons that will have additional costs.

What happens if I pass the plan limits?

Don’t worry- Consolto will never cut your license in the middle. We'll send you a polite message and ask that you upgrade to the next plan.

What is the pricing for additional conferencing hours?

More conferencing hours means that you are happy with Consolto! Let's upgrade to the next plan. Further information here.

What payment methods do you accept?

We accept Credit cards and Paypal. We currently do not accept money-transfers unless for Enterprise accounts.

Can I update/change my payment method? If yes, how?

We support and use PayPal andStripe as a payment methods. If you would like to change your PayPal account used to pay, you’ll need to cancel your subscription, and create a new one. If paid by Stripe (Credit card), send us an email and we'll send you a link to change your payment methods.

Do I get an invoice when I pay?

Yes! Once you pay through PayPal or Stripe, you will automatically get an invoice to your email. If paid by Credit card, you will receive an invoice to the email you use wiht Consolto. If paid with Paypal, you will receive the invoice toyour Paypal email.

What happens if I cancel?

You may cancel your subscription any time by going to the Consolto dashboard under the billing section ⇒ Change plan ⇒ and at the bottom, you’ll see a “cancel” button if you have an active subscription.

What is Consolto’s refund policy?

We don't refund already-processed payments. That's why we offer a free trial so that you can make sure Consolto is right for your business before committing.

Is there an option to sign up for free?

We offer a free 7-day trial, with no credit card details required. We do this because we want you to try Consolto, and make sure it is the right solution for you and your business. After the trial, please check our pricing page to see your options. If you have any questions regarding pricing and/or what each plan offers, do not hesitate to contact our team!

When a client paid for a call, how long does it take until the transaction is complete?

If you enable the option of payment, your client will be able to pay right before or during the call, and the payment will be transferred to the agent in the call up to 24 hours later.

Features and Capabilities

I set a free session. What would the call look like from my client’s point of view?

It’s like any regular call: Your client initiates a call, you either answer or not. If you answer, a video call will be launched. Otherwise, your client will be kindly asked to leave a message. Another possibility is scheduled calls. Your client can do so on the widget or ClickNTalk page. You also have the option to send a link to your personal calendar through the back office.

I set a paid session. What would the call look like from my client’s point of view?

Once your client starts a paid session with you (from within your website), you’ll hear Consolto’s website ringing on your computer, with a note that you need to confirm or decline the call. Once you accept the call, your client will be asked to pay via Paypal or Stripe, if the option of paying is enabled in your “widget center” (can be found on the back office). After the payment is processed, the video call will start from both your and your client's side.

See more information regarding payment-transactions here

Can I initiate a conversation with a user on my website through Consolto, even though they didn’t reach out?

Yes! With our Active Engager feature, you can reach out to any user online on your website.

Can I hide agents from the website?

Yes, you can! In the “Control agent skins” tab you can even organize your agents by priority. By doing so, you will be able to manage the order in which your agents appear to the customer on your website’s widget. Besides that, you can also organize your agents per page.

Can I hide information/tabs from specific agents?

Definitely! Sometimes, our agents don’t need access to everything, and Consolto wants to make things as simple as possible for you and all your agents. In the “users” tab on the account settings you can control which specific agent has access to-and you can switch it on and off. You can see more information about setting up your multi-agent account here.

Can I change/update my email address and/or password?

Yes, you can change both. To do so, go to your personal settings tab on the backoffice, and once you hit the mouse on your email, you can change it by yourself. Same process with the password.

Note: you can only do so if you’re logged in Consolto with an email and password- not through Google or Facebook.

Can I switch languages?

Here at Consolto, we speak your language 😉

Consolto allows you to switch your widget language for single and multiple agents as well, in a growing number of languages. You can do so through your backoffice, either on the widget center or team center (if you have a multi-agent account).