Consolto Vs Skype
Consolto Vs Skype

Contents

Consolto Videochat Vs. Skype: Which is better? 

Videochat: Conoslto vs. Skype

In today's world, having a reliable and versatile means of communication is vital. There are numerous web conferencing providers out there.

Which one is for you? 

The answer to this question is not as simple as before. There is no more a "one-size-fits-all" videochat solution. It really depends on the use case.

TL;DR; If you provide service to your clients via video-chat, Consolto is for you. If you video-chat with business peers (within a company) or with friends&family - Skype is for you.

This comparison focuses on use-case #1 - providing service to clients by Videochat (it's not a business-internal communication event). Examples: 

  • Consultants - accountants, psycho therapists, coaches, doctors, dietitians, lawyers, life-hackers, teachers and more...
  • Freelancers that work remotely with their clients.
  • Customer service / support teams that provide remote assistance.
  • Complex online sales: when an extra word is necessary to make a sell.

Video chat quality and ease

  • Ease of initiating video-calls: Freelancers, consultants and service providers have a very unique mode of work. In most cases their clients aren't within their social or business circles. A doctor will usually not be a skype-friend with her patients. The same applies to a psychotherapist and other professions. Skype forces users to be friends or at least find their peer on the Skype social network. The significance of this is that a Doctor, for instance, will need to send her skype-ID to clients and they will need to search that skypeId in order to initiate a connection. On the other hand, the videochat flow on Consolto is tailored to a "service-provider/client" use-case. Clients arrive the service provider's website and initiate web-calls from it, within the context of that service provider.
  • Installation: Clients using Consolto simply start videocalls from the website of the service-provider. No installation, no downloads, no login. Skype requires that both sides have skype installed and both sides need to login which could be cumbersome and challenging for non-technical people.
  • In-call features: Both Consolto and Skype provide screensharing capabilities. Text chat is also possible on both solutions. Turning camera, mic on and off is simple on both solutions. Consolto adds a mute-speakers feature as well as an ability to switch between cameras and microphones. Cool!

Beyond video communication

  • Scheduling: Consolto provides an appointment-scheduling module integrated within the solution. That means that in cases where a service provider cannot answer, they will be forwarded to book a meeting. Skype has a scheduling feature within Skype-for-business which is not relevant in a client/service-provider use case.
  • Money transfer: Both Consolto and Skype help freelancers and consultants transform their time to cash by performing money transactions. Both Skype and Consolto have chosen Paypal as the payment gateway to perform money transactions. However, while on both Consolto and Skype a person can send a payment request and receive cash, on Consolto the service provider can also set a cost-per-session rate such that the sessions are pre-paid.
  • Offline communication: Both Consolto and Skype provide asynchronous and synchronous chat (online and offline chat). Consolto also provides an inbox lead generator, a link to Whatsapp and to Facebook messenger. These help the service provider be accessible on the channels that the client chooses.

The extra mile

  • Impression: Professional tools usually make better impression. Having a skype-call with a client is like using yourname@gmail.com as your business email. It works but isn't the best way to build trust and confidence among clients. Consolto on the other hand provides a professional framework to provide online-sessions as well as manage a long customer-business relationship.
  • Analytics: Consolto, as a website plugin, provides an extra layer of analytics to help freelancers and consultants track the efficiency of their website. It's like a google-analytics dashboard for service-providers: how many calls, how many chats, how many were responded etc...
  • Cost: Skype is free on a non-professional plan. Skype-for-business costs On Consolto, the lowest plan costs $10/month.

In summary, Skype is probably THE synonym for Video-chat but in today's world it is not optimized for all use-cases.
Consolto.com is optimized for freelancers, consultants, support teams and e-commerce sales teams that want to personalize their interaction with their clients.

Still using Meet for customer meetings?
What thrills me most is being engaged in new ventures.. Love my day job. Highly interested in web and mobile initiatives. Have been leading Consolto since inception. Reach out, I'm here.
Date published :
Date modified:
Still using Zoom for customer meetings?
If you liked this you may also like these articles
Consolto Named a "Front Runner" in Live Chat Software by Gartner's Software Advice
Consolto.com earns 'Front Runner' status in live chat software category by Software Advice, surpassing solutions like Whatsapp, LiveAgent, and more. Discover how our user-focused, feature-rich software is transforming real-time customer engagement.
Date published :
Consolto's New Era: Group Rooms & Group Chat Unveiled!
Celebrate with us as we unveil Consolto's latest features: Group Rooms and Group Chat! Discover how these groundbreaking tools are revolutionizing the way you connect with your customers online, offering both pre-scheduled meetings and instant calls. It's a new era for your customer interactions!
Date published :
Revolutionizing Customer Video Chats: Exploring the Perks and Pitfalls of Background Blur with Consolto
Discover the exciting world of background blur in customer video chats with Consolto! Explore the benefits and potential downsides of this innovative feature and learn how to enhance your online consultations.
Date published :
The 40 Best Black Friday SaaS Deals For 2023 You Don’t Want to Miss!
For SaaS brands, holidays are a fantastic opportunity to promote their services and attract new clients. According to a survey, 62% of consumers plan to shop online this holiday season. That's why we collected the 40 Best Black Friday SaaS Deals For 2023 You Don’t Want to Miss!!
Date published :
Consolto welcomes Headroom customers after service collapse
Consolto welcomes Headroom customers after service collapse
Date published :