Revolutionizing Customer Video Chats: Exploring the Perks and Pitfalls of Background Blur with Consolto
Revolutionizing Customer Video Chats: Exploring the Perks and Pitfalls of Background Blur with Consolto


We're in the post-covid era. In today's fast-paced digital world, video chat platforms have become the go-to solution for businesses to connect with customers on a personal level, regardless of geographical barriers. As these platforms continue to evolve, innovative features are constantly being introduced to provide users with a seamless and engaging experience. One such feature that has recently been generating significant buzz is the background blur option offered by platforms like Consolto. In this blog post, we'll delve into the exciting world of background-blur technology, discussing its benefits, potential drawbacks, and the ways in which Consolto's background-blur and background-image features are transforming customer video chats.

The Benefits of Background Blur

  1. Enhanced Professionalism -- Blurring the background during customer video chats can instantly elevate the level of professionalism in your online consultations. By keeping the focus on you, the service provider, it minimizes distractions and sends a clear message that you take your customer interactions seriously. With Consolto's new background-blur feature, you can effortlessly maintain a polished image and create a positive impression on your clients.
  2. Privacy Protection -- In many cases, video chats take place in personal spaces, such as homes or private offices. Blurring the background helps to maintain privacy by concealing potentially sensitive or personal items from view. Consolto's background-blur option allows you to uphold your privacy while still providing an intimate, face-to-face experience with your customers.
  3. Customizable Background Images -- Consolto goes beyond just blurring the background; it also allows you to upload your own background images. This offers a unique opportunity to tailor the video chat environment to your brand, further enhancing your professional image. By choosing a background image that reflects your brand's personality, you can create a memorable and consistent customer experience.
Consolto's Background Blur and background images

The Potential Downsides of Background Blur

  1. Technical Challenges -- While background-blur technology has come a long way, it's not always perfect. Sometimes, the blurring effect may be inconsistent, or it might struggle to differentiate between the subject and the background. This can lead to parts of the person being blurred unintentionally or objects in the background remaining in focus. It's essential to test the feature in various lighting and background conditions to ensure optimal performance during your customer video chats. We made a huge effort to make this feature as natural as possible so that it smoothly blurs the background and doesn't blur your face.
  2. Impersonal Interaction -- One of the key benefits of video chats is their ability to provide a more personal and authentic connection compared to traditional phone calls or emails. Some might argue that blurring the background can detract from the authenticity and intimacy of the interaction, making it feel more distant or artificial. To counter this, consider using Consolto's customizable background-image feature, which allows you to strike a balance between professionalism and authenticity.
  3. Hardware Requirements -- Background-blur features can be resource-intensive, requiring more powerful hardware or a stable internet connection to function smoothly. This may be a challenge for some users, particularly those with older devices or slower internet connections. Be sure to check the system requirements for Consolto's background-blur and background-image features to ensure a seamless experience for both you and your customers.


The use of background blur in customer video chats has its share of advantages and potential drawbacks. When used effectively, features like Consolto's background-blur and customizable background-image options can significantly enhance the professionalism and overall experience of your online consultations or sales sessions. By carefully considering the potential challenges and taking the necessary steps to optimize the feature's performance, you can leverage this exciting technology to revolutionize the way you connect with your customers through video chat.

With Consolto at the forefront of video chat innovation, there's no doubt that we'll continue to see exciting developments and improvements in the realm of online consultations and remote sales. Embracing features like background blur and customizable background images can provide a competitive edge, helping you stand out from the crowd while creating a memorable and engaging customer experience.

As you explore Consolto's background-blur and background-image features, be mindful of the potential downsides and take steps to mitigate any issues that may arise. Striking the perfect balance between professionalism, privacy, and authenticity is crucial to fostering a strong connection with your clients and ensuring the success of your online consultations.

As the landscape of remote work and customer interactions continues to evolve, platforms like Consolto are leading the way in providing innovative, user-friendly solutions that help businesses thrive in the digital age. By staying informed and adapting to new technologies, you can capitalize on the exciting opportunities that lie ahead in the world of customer video chats. So, gear up, embrace the change, and revolutionize your online consultations with the cutting-edge features offered by Consolto!

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