Adam's my name and writing's my game. Born and bred in the US, I grew up on the mean streets of West LA until the tender age of 16 when I immigrated to the meaner -- and hotter -- streets of Tel Aviv.Adam Ehrlich
When it comes to selling online, there’s nothing more important than giving your website visitors, users and potential buyers a positive user experience (UX). While there are countless factors that can potentially impact the user experience -- from website functionality and navigation flow to customer support responsiveness and beyond -- one powerful way to improve the UX you provide is through welcome messages.
Welcome messages are small popups or notifications that your traffic sees as soon as they arrive on any of your website pages. These messages are often one of the first elements that your visitors see, so at their very least they set the tone for the experience that your visitors will receive.
But, if done correctly they can do much, much more.
Consolto and Welcome Messages
Consolto’s leading live video chat platform was built from the ground up to help businesses like yours to simplify, organize and enhance your customer interactions on the website. With that goal in mind, Consolto’s video chat widget -- which you can add to any page of your website using one simple line of code -- lets you customize the welcome message that your visitors will see on it.
At Consolto we understand that welcome messages can actually be highly strategic tools that help you reach your KPIs. You can use welcome messages to increase your conversion rates, guide users to take specific actions, grow your social following and much more.
We’ve scoured our data, to find the more effective welcome messages used by our customers. You can use this info to customize your own welcome messages in your Consolto widget or as inspiration to craft your very own ones. Regardless of the path you choose to take with your welcome messages on your live chat widget, you should take the time to think about how you want your potential customers to perceive you. Your welcome message goes a long way in shaping this perception.
Regardless of why, your potential customers will react positively when they see any sort of sales proof that positions you as an expert in your field. It doesn’t have to be a huge number, but it does have to be a number you can back up. This simple message not only offers proof of your expertise, it also spurs the readers towards clicking on the video chat button and kicking off an interaction! By using the combination of sales proof and call to actions, you are priming the potential customer to see your rep as an expert. This means that you’ve already done half the sell, before your rep even starts talking!
Consolto’s advanced video chat solution offers you the perfect way to welcome your visitors into your website. You can set up separate messages for each page of your website (as long as you’ve installed Consolto on each page of course), and refer them to Consolto’s built-in scheduling feature if you’re not available to welcome them yourself when they’re on your website.
Our advanced live chat and video chat platform is focused on helping you provide an outstanding customer experience that mimics and even surpasses the offline one. Welcome messages help you do just that by setting the stage for the entire interaction.