Consolto

Categories

Installation & setup
Getting started
Get to know Consolto Features
Customizations
Multi agent
Integrations
Troubleshooting
Advanced Installation
Dashboard-header

The Consolto back office header is how you navigate the application.

On desktop, the header is located at the top of the screen. On mobile, it's located on the bottom of the screen.


Consolto video chat - Dashboard

Consolto Application Header

  1. The sound switch controls the alert that is sounded when new visitors land on your website. Calls and chats will not be affected if you turn the sound switch off.
  2. Show or hide the Consolto Widget on your website with the "Widget" switch.
  3. Availability: There are three availability states: Online, Busy and Offline. When you're on a call, the availability state is automatically turned to "Busy". When you finish the call, it reverts to its previous state. Turn your availability to "Online" to receive calls. Otherwise, your website visitors will be notified that you cannot answer when they attempt to interact with you.
  4. Logout: Logout from Consolto