Screen sharing
CONTENTS
A very important feature when on a video call with a customer is the ability to share your screen and watch their screen being shared. This allows you to present material to your customers, and simultaneously be on a video call with them.
Consolto has two ways for you to explore this feature.
Option 1: Start screen-sharing from an ongoing conferencing call
- Hop on a call with your desired customer. You can see how to do so here
- At the bottom of the window, you will notice the screen sharing button. Click it.
![](https://cdn.prod.website-files.com/5e26b9545f16d0434143dd15/65dc831a23300f09cdb0c4e6_60dc61211f9a3f962d48c841_screen%2520sharing%2520new%2520icon.png)
- As a result, a new window will pop up:
![](https://cdn.prod.website-files.com/5e26b9545f16d0434143dd15/65dc831a23300f09cdb0c4e1_60d34a30b4aed9472126fc6f_screen%2520sharing%25202.png)
- Select one of the following alternatives:
- Share your entire screen.
- Share only one window.
- Share a specific tab on Google Chrome
- Share audio by ticking the checkbox at the bottom.
After selecting one of the options, make sure to hit the "Share" button.
![](https://cdn.prod.website-files.com/5e26b9545f16d0434143dd15/65dc831a23300f09cdb0c4ed_60d34aa245999a70e4450796_screen%2520sharing%25203.png)
- To stop sharing your screen click the "Stop sharing" button.
![](https://cdn.prod.website-files.com/5e26b9545f16d0434143dd15/65dc831a23300f09cdb0c4de_60d34aefdba27696ec333f42_stop%2520sharing.png)
Option 2: Start a screen-sharing session
- Open the Chat Center, and click the "Share" icon as in the image below.
![](https://cdn.prod.website-files.com/5e26b9545f16d0434143dd15/65dc831a23300f09cdb0c4e9_60d34ba7fa7b5308d1fbf737_share%2520screen%2520button%25202.png)
- The following screen will appear, click the indicated option:
![](https://cdn.prod.website-files.com/5e26b9545f16d0434143dd15/65dc831a23300f09cdb0c4d9_60d34c313bf707c8676ce96e_sharing%25202.png)
- Your customer will receive an invitation to start a conference call with you. Once accepted, you'll receive a call notification and the session can begin.
![](https://cdn.prod.website-files.com/5e26b9545f16d0434143dd15/65dc831a23300f09cdb0c4d5_60d34c64d8eac6aec414beff_screen%2520sharing%2520connecting.png)