Consolto

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Getting Started
Installation
Multi-Agent
Video Chat
The Widget & personal page
Chat Center
Widget Center
Troubleshooting
Screen Sharing

A very important feature when on a video call with a customer is the ability to share your screen. This allows you to present material to your customers, and simultaneously be on a video call with them. 

Consolto has two ways for you to explore this feature. 


Option 1: 


  1. Hop on a call with your desired customer. You can see how to do so here

  2. Below the call image, there are a few options you can choose from, including screen sharing. To enable it, click on the option indicated here: 



  1. After doing so, the following screen will pop up: 



  1. Your options here are:


  • Choose to share your computer audio by ticking the box indicated in purple
  • Share your entire screen according to the green arrow
  • Share only one computer window at a time according to the yellow arrow
  • Share a specific tab on Google Chrome according to the red arrow



  1. When you’re done, you can stop sharing your screen by clicking the following option:

 


Option 2: 


  1. Open Chat Center, and click the option below:



  1. The following screen will appear, click the indicated option:



  1. You’ll be redirected to the video call, and you’re done!