Installation & setup
Getting started
Get to know Consolto Features
Multi agent
Advanced Installation
Wordpress Installation Troubleshooting


In case things didn't work as expected when you followed the Installation instructions - Wordpress steps, check for the following: 

1. Check that you’ve installed Consolto by the plugin ONLY (and have not copy-pasted the script such that there are practically two installations). Consolto will not work if more than one instance of the script is loaded on a single HTML page

2. In case you use a cache technology, make sure the site is refreshed after you installed the plugin. 

3. Make sure the Consolto widget is turned “ON” on the Consolto dashboard (should be green in the top menu)

4. In case there is a firewall installed, make sure the Consolto Plugin is whitelisted.

5. In case you can't see the Consolto plugin, we noted a few plugins eliminate Consolto from the side-bar: