The page matches feature allows you to define in which pages of your website will a specific agent be shown, or, in which pages of your website the entire widget will be shown.

NOTE: on multi-agent accounts, the ability to control the agent’s presentation is done through the team center. In Single-agent accounts, it is done within the advanced features of the widget center:

1. Agent page matches

Under “team center” => “team members”:

Select the agent you’d like to set up.

When selecting and clicking on the agent, you can find the option to enter which URLs you’d like that agent to be shown in. 

These website URLs are parsed as regular expressions. If you’d like more that one URL, use commas to separate between these URLs. 

See the example below:

2. Widget page matches

The pages defined here will be the only ones where your widget will be shown.

Under “team center” => “widget”, you’ll see the option to enter your desired URLs:

And you’re all set!

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FAQ: 

Q: How to prevent specific pages from presenting the widget?

A: We currently don't have "Exclude" logic in the page matches. Until we develop that, you can use Regex's exclude logic with the following: 

^(?!(.*PAGE_TO_EXCLUDE)).*$

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Q: How to present the widget on the homepage only?

A: Use the following regex: 

^https://www.yourwebsite.com/?$

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