Consolto

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Getting Started
Installation
Widget Center
Troubleshooting
Direct Action Links - Widget

You’re installing Consolto but you prefer to trigger the widget directly by links to your website or personal page

The widget can trigger one of the following actions: 

  • Start chat ==> start-chat
  • Start video call ==> start-call
  • Start audio call ==> start-audio-call
  • Start scheduling ==> start-scheduling


IMPORTANT NOTE: Before you continue, please note there are separate instructions for “Multi-agent” widget and “Single-agent”. 

If you embed in your website the script from the “Account Center’ (available in our Enterprise plan), use the “Multi-agent widget” instructions. 

Otherwise, use the “Single-agent widget” instructions. 

Path 1: Single-agent widget

In order to trigger actions immediately on page-load, add the consolto-start parameter: 

www.yourwebsite.com/?consolto-start=textchat


Notes

1. The url parameters are slightly different than the programmatically texts

  • Start chat ==> textchat
  • Start video call ==> videocall
  • Start audio call ==> audiocall
  • Start scheduling ==>scheduling

2. Opening the widget (with no action) is controlled via the Consolto backoffice itself.

Path 2: Multi-agent widget

In order to trigger actions immediately on page-load, add the consolto-start parameter: 

Example: 

www.yourwebsite.com/?consolto-start=textchat&consolto-agent-id=agentIdHere123123132


Notes

1. The url parameters are slightly different than the programmatically texts

  • Start chat ==> textchat
  • Start video call ==> videocall
  • Start audio call ==> audiocall
  • Start scheduling ==>scheduling

2. Make sure to provide the agentId otherwise nothing will happen.

3. Opening the widget (with no action) is controlled via the Consolto backoffice itself.