General Website Installation Troubleshooting
CONTENTS
In the event that Consolto doesn’t work as expected after following our Installation instructions, check for the following:
1. Make sure you’ve installed Consolto just one time. Consolto will not work if more than one instance of the script is loaded on a single HTML page.
2. If you’re using a cache technology, refresh the website after you install the plugin.
3. Make sure that the Consolto Widget is turned “ON”, you can check that by going to Settings => Setup & Installation => Control => Widget, or click here.
![](https://cdn.prod.website-files.com/5e26b9545f16d0434143dd15/65dc8316c964a8c6ce143d97_655ce0445fd71d6ca98e6ccf_Widget%2520After.png)